Return & Exchange Policy
At ceshoesshop.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer returns and exchanges under the following conditions:
Eligibility
- Items must be returned within 30 days of delivery
- Products must be unworn, undamaged, and in original packaging with all tags attached
- Proof of purchase is required for all returns
Non-Returnable Items
The following cannot be returned or exchanged:
- Customized or personalized items
- Sale/clearance merchandise
- Items marked as “Final Sale”
- Products without original packaging
Return Process
- Visit our Returns Center at ceshoesshop.com/returns
- Complete the return request form
- You’ll receive a prepaid return label (if eligible)
- Package items securely and ship within 7 days
Refund Details
- Refunds are issued to the original payment method
- Processing takes 5-7 business days after we receive your return
- Original shipping fees are non-refundable
- Return shipping costs are deducted from refunds (unless faulty item)
Exchanges
We offer size exchanges for eligible items:
- Available for the same product in different sizes
- Subject to inventory availability
- Must follow standard return procedures
Damaged/Defective Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We’ll cover return shipping and send a replacement
International Returns
- Customers are responsible for return shipping costs
- Duties/taxes are non-refundable
- Refunds are issued in USD
Store Credit Option
Instead of a refund, you may request:
- Store credit with 10% bonus value
- Valid for 12 months
- No deductions for return shipping
Policy Updates
We may modify this policy at any time. The current version always applies.
For any questions about returns, please visit our Help Center at ceshoesshop.com/help.
Note: This policy applies only to purchases made directly through ceshoesshop.com.